What if we've been measuring office productivity all wrong?

Hello hello. A client recently told me about one of those days at the office. You know the type: she'd walked in with a crystal-clear mission to finally conquer that strategic report that had been haunting her for weeks. The plan was beautiful in its simplicity. A few hours of focused writing, quick sandwich at her desk, and voilà - task triumphantly ticked off by day's end. But by 5pm? That report hadn't even seen the light of day. Instead, her carefully crafted day had been completely...